Terms & Conditions
By making a booking or purchasing from Savannah Rose you are agreeing to the below terms and conditions.
DEPOSITS & CANCELLATIONS
A non refundable deposit is required when booking any makeup application.
Deposits are strictly non refundable should you wish to cancel and by booking any service with Savannah Rose you are agreeing to these terms.
CANCELLATION & RESCHEDULING
If you need to cancel your appointment we do not offer refunds on deposits. We can however offer you a rescheduled appointment or credit note which is only redeemable on set days and times. If you cancel repeatedly you will be required to pay the full cost of the service up front before booking in again.
RIGHT TO REFUSE SERVICE
It is our duty to protect the health & safety of our staff. Any intimidating or threatening behaviour will result in appointment cancellation and forfeit of deposit.
All products have been described with the best endeavours to provide accurate information including details, descriptions and images.
ACCEPTANCE OF GOODS
Upon receipt, goods must be inspected and notify Savannah Rose via our contact form of any issues within 24 hours. If no contact has been made within this period, it will be deemed that the goods have been accepted as per arrived condition.
RETURNS & EXCHANGES
Savannah Rose does not offer returns or exchanges on any items due to change-of-mind or for reasons that the product doesn’t suit skin tone colour.
If products are deemed to be faulty, damaged or defective you are permitted to submit a request for return. Upon inspection, if agreed, we will replace for a non-defective item or full refund of product price.